FAQS

Delivery and Returns

Q: Do you deliver Australia wide?

A. Yes! We deliver all over Australia to schools, warehouses, factories, civil contractors, restaurants, child care centers, and councils and more.

Q: How much does delivery cost?

A. We charge a flat rate of $7.95 within 50km from Adelaide and $15 for orders in all other areas.

Flat rates are for all orders under $250 – we offer free shipping Australia wide for orders above that.

Q: How long does delivery take?

A. Goods are shipped within 1-3 business days unless an item is out of stock, if an item is out of stock you will be notified and we will hold the order upon your instructions. Orders are shipped via Australia Post in standard satchels with interstate Metro parcel delivery times up to 5 business days and interstate country slightly longer.

Q: Can I return my order?

A. All of our goods are guaranteed against manufacturing defects. We are also happy to refund you 100% of the product price if you are unhappy with quality or sizing. Please contact us at [email protected] before returning your items to be eligible for a refund.

Ordering Online

Q: What payment methods do you accept?

A. We use PayPal to take payments. PayPal accepts all major credit cards and if you have an account you can pay with your PayPal balance or connected bank account.

Q: Can I track my order?

A. To track your order please contact us at [email protected] with your order number.

Q: Is there a minimum order amount?

A. Nope. You can order any quantity, large or small. Orders of $250 will receive free shipping Australia wide!

Safety Standards and Compliance

Q: Do your products comply with OH&S safety standards?

A. All of our products are of the highest quality and 100% safety compliant. All items in our First Aid Kits are passed by therapeutic Goods Administration Australia. You will receive only the highest quality products available, not the cheap substitutes some suppliers will use. If you are unhappy with your items for any reason whatsoever, we offer a 100% money-back guarantee.